Shipping Policy

SHIPPING & RETURNS

PLEASE ALLOW UP TO 14 DAYS FOR DELIVERY WITHIN AUSTRALIA. 
Most deliveries occur much sooner than this. Call us for an approximate turnaround time. +61 7 3391 0567

 

  • Persons ordering alcoholic beverages must be over 18 years of age.

  • You may order any mix of products you wish. (NB - Unit prices apply when selecting your own mixed dozen of wine.)

  • For orders sent as a gift the following charges will be added to your bill for gift wrapping etc.- 1 to 3 bottle = A$5.00 per bottle - 4 to 12 bottles = A$15.00 - 12 to 24 bottles = A$30.00- 24 to 36 bottles = A$45.00- add A$15.00 for every case (12 bottles)

  • Delivery fees are a flat rate for national delivery. For example 1 bottle delivered  will incur a A$10.00 delivery charge. For orders of 2-6 bottles for delivery will incur a  A$14.00 delivery charge will apply.

  • Any deliveries requiring redelivery, or redirection from an address provided by yourself to a new address provided by the recipient, will incur an additional charge.

  • ​Please note not all products are available in store. If you wish to buy any product in store please call before hand to ensure stocks are available. All stock subject to availability and increases in government charges and wholesale prices.

  • All attempts will be made to ship items in original packaging. There may be instances where  packaging can be damaged in transit. This includes products that Barrels & Stills have received from suppliers. Minor label and/or packaging scuff is impossible to avoid in every instance, therefore we request that customers have realistic expectations in this regard. If you require a pristine example of the bottle and packaging please advise at the time of ordering and we will confirm the condition of the item(s) on hand and/or do our best to preferentially select the item(s). Alternatively, we recommend you visit the store to make your own selection.

  • Barrels & Stills reserve the right to request further information such as photo ID and credit card information for validation of age, identity and address for security purposes. Failure to comply with requests for further information may result in cancellation of the order in question.
     

  • Shipping is not included in the price of cigars.
    Once order has been placed and money has been received, cigars will be shipped within 24 hours using Australian Post. (Subject to availability).
     

  • Standard shipping $11.00  |  Express Shipping  $15.00
    Unfortunately Barrels & Stills do not offer shipping beyond Australia. If you have not received your order within 7 days please email hello@barrelsandstills.com.au
     

  • According to Australian Legislation purchaser must be over the legal smoking age of 18. Some of our products may be injurious to your health. You agree to be over 18 years of age and assume full responsibility of any and all consequences of buying the products. 

If stock is unavailable, we will notify customers within two working days.
     

  • Please be aware online prices vary from in store prices

Return & Exchange Policy

  • Under Australian Consumer Law we are not obligated to provide a refund or replacement if you simply change your mind so please choose carefully. Always keep your receipt as proof of purchase. Barrels & Stills will endeavour to resolve any issues with regard to Refunds & Replacements with a 100% money back guarantee. However, in certain exceptional circumstances we will reserve the right to not accept returns or offer refunds. This will be at our discretion. For example, we will not accept returns on "Special Order" items, etc. We will offer a refund or exchange if an item is significantly different from the sample or description.  If a product is believed to be faulty, for example corked, you must keep the contents of the bottle and contact us for a resolution. Freight charges may apply on returned items.  An order cancellation fee of $50 may apply at Barrels & Stills  discretion. 
     

  • Barrels & Stills unfortunately with the nature of the product has a NO RETURN policy on cigars. Please be advised once purchased cigars should be stored at the correct temperature of 70°F (21°C) and 70% humidity.

  • While we do everything possible to ensure back vintage wines are of the finest provenance, OLD WINES ARE NOT GUARANTEED IN ANY WAY. Be aware that flavour profiles can change dramatically in older wines. If you are unsure that you will enjoy the flavours that come with older wines, we recommend you don't buy them. "I don't like it" does not qualify for a refund.

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