Customer Care

STORE POLICY


  • Your use of the Internet site www.barrelsandstills.com.au / Barrels & Stills is subject to the Terms & Conditions of use. If you do not agree with any of the Terms & Conditions of use, do not access or otherwise use www.barrelsandstills.com.au. www.barrelsandstills.com.au is owned and operated by Barrels & Stills and is collectively referred to herein as "we," "us," or "our". Your placing of an order on www.barrelsandstills.com.au or via Barrels & Stills or other use of the content on the www.barrelsandstills.com.au site shall be deemed to be your acceptance of the Terms & Conditions of use.

 

  • Barrels & Stills does not sell alcohol to persons under the age of 18. By using this site you affirm that you are over the age of 18. By using this site you are acknowledging that the person receiving a shipment of wine is over the age of 18. Barrels & stills supports the responsible service of alcohol. Under the Liquor Control Reform Act 1998 it is against the law to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000) and/or for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).

 

  • Any images used on the www.barrelsandstills.com.au site are for illustrative purposes only and although every effort is made to ensure accuracy, these images may not be representative and should not be used as references for a product's packaging, vintage, type of closure and colour etc, etc.

 

  • The copyright of all content (text and images) on this site belongs to Barrels & Stills under the copyright laws of Australia, unless otherwise attributed. The content on the www.barrelsandstills.com.au website may not be copied on to other websites or into other works or otherwise used without prior written permission from Barrels & Stills. 

Privacy & Safety

We are committed to protecting your privacy. Please take a minute to read this document which, together with our Cookie Policy (the Privacy Policy) explains how we process your personal information and the choices you have. By proceeding to use this site, you are accepting and consenting to the terms of this Privacy Policy and to the way we process your personal information.

Important Note: We use MailChimp as our marketing automation platform. By proceeding to use this site, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and their Terms.

 

SUMMARY

  • We take your privacy very seriously indeed. If you don’t want us to contact you for promotional purposes, we won’t (we will, of course, communicate with you in connection with any order you place, including order confirmation e-mails about that order). We will never sell your information.

  • We collect information to allow you to place orders with us and to improve your experience using our website. In particular, we diligently collect, track and interpret all data, including your personal information, which help to reveal what users generally, and you specifically, like and don’t like about our website, content and advertising.

  • We may share data with strategic, trusted partners (who may be located outside of the Australian Economic Area) so that we can better understand and improve the visitor experience, and cater to your preferences.

  • You can always find out what information we hold about you, and you can always opt-out, anytime, day or night (even on high holidays).  

 

COVID-19 SAFE RULES

In keeping with the mandatory Queensland Government guidelines under the Roadmap to Recovery, there are a few new rules we all need to follow.

  1. If you're sick, or have any COVID-19 symptoms please stay home. Under the new regulations, we have the right to refuse service to anyone who appears unwell and by law we must ask you to leave.

  2. To sit at Barrels & Stills, all people must provide their full name and contact number. Under the new guidelines, we are required to keep this data for 28 days. After this time your information will be deleted.
    Register your details here

  3. The maximum number of customers we can legally have within footpath area is ##. If there are already ## seated in the footpath area, or if your group takes the total number above ##, you will have to wait. If we are full, please take advantage of our lifestyle for takeaway.

  4. 1.5 metre rule is still in play. Which means you are not allowed to share a table with a stranger.

  5. We have hand sanitiser for you, please use it.

Payment Methods

- Credit / Debit Cards
 

 
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